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RETURN & REFUND POLICY

Return & Refund Policy

At Books4Cubs, we take great care in selecting and packaging our preloved books to ensure they arrive in the best possible condition. However, if you encounter any issues with your order, please review our return and refund policy below.

Return Eligibility

Returns are accepted only in the following cases:


1️⃣ Damaged Books: If the book was damaged during transit, a box-opening video (unedited, from start to finish) is required as proof.


2️⃣ Incorrect Books: If you receive the wrong book or a book is missing from your order, we will resolve the issue accordingly.

Return requests must be made within 24 hours of delivery.

📩 How to Request a Return

  • Contact us via WhatsApp or Instagram with the necessary proof (video/images).

  • Our team will review your request and respond within 24 working hours (excluding holidays).

  • If the return is approved, the book must remain unused and in its original condition.

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📦 Return Shipping

  • If a package is returned due to an incorrect address, phone number, or non-availability of the recipient, the customer will bear the return and reshipping costs.

  • If a return is approved, Books4Cubs will cover shipping costs only for damaged or incorrect books.

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💰 Refunds & Store Credit

  • If a refund is approved, the customer can choose to receive it either as money refunded to their original payment method or as store credits for future purchases.

  • Refunds will be processed within 5-7 working days.

  • If a customer opts to return a book for any reason outside of damage or incorrect items, they will be responsible for the shipping charges.

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🚫 Non-Returnable Items

  • Books that have been used, read, or handled after delivery are not eligible for return.

  • Books purchased on sale or at a discounted price are non-returnable.

  • Minor signs of use (such as previous owner names, library labels, or light wear) are expected in preloved books and do not qualify for returns.

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⏳ Important Notes

  • Returns must be initiated within 24 hours of receiving the package and completed within 48 hours of approval.

  • Once a book is used, read, or handled by children, it cannot be returned.

  • Orders cannot be canceled or refunded if the package is returned due to a failed delivery attempt.

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For any concerns, feel free to DM us on Instagram or WhatsApp for support!

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